Customer Service

Level 2 Award in Customer Service

This qualification has been designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role. This includes how to meet customer expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers.

What will you learn?

You will learn following unit to achieve this qualification:

  • Understand the principles of customer service.
  • Understand how customer needs and expectations are formed.
  • Know the interpersonal skills and appropriate behaviour required in the customer service environment.
  • Understand the principles of responding to customers’ problems or complaints.

Course Duration:

The course duration is one day.